Return Policy


Returns Are Easy!

We want to ensure that you are completely happy with your purchase. We understand that sometimes it’s difficult to choose the right product online and it's ok to change your mind! So we’re only too happy to offer our 30 day return or exchange policy on all full-priced products.

You can email or contact us on 020 8306 3034 and our friendly customer service staff will make things right!

This offer applies to full-priced items only and does not include discounted items or items included in promotions.

Send it back by Mail

Prior to sending your item please contact us to let us know to expect your return.

The Alpaca Wardrobe
31 Harvel Crescent 

How long will it take?

Items sent by mail for exchange or refund can take up to 2 weeks. That time includes time for the goods to be processed and then shipped back to you. If you haven't received it back inside of 2 weeks, don't panic! It shouldn't be far away.